Privacy Policy
This is the privacy policy of Columbia Creative, trading via http://wreathmakingdelivered.co.uk
Throughout this policy document, "we", "our", or "us" refer to Columbia Creative.
We are registered as a limited company to Demar House, 14 Church Rd, East Wittering, Chichester PO20 8PS. Our company registration number is: 08652091
Introduction
We are committed to protecting your privacy and the confidentiality of your personal information. Information is provided via the following link to help you understand your rights and the legal obligations that website owners have to you: http://www.knowyourprivacyrights.org
This privacy policy outlines how we collect and process any information that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of this policy, “process” means to collect, store, transfer, use or otherwise act on information.
This privacy policy complies with the Data Protection Act 2018 (Act) accordingly, incorporating the EU General Data Protection Regulation (GDPR).
Except as set out below, we do not share, sell, or disclose to a third party any information collected through our website or other business activities.
Data Protection Officer
We have appointed a data protection officer (DPO) to ensure adherence to our privacy policy.
If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our DPO (Jo Woodward) on jo@columbiacreative.co.uk.
Data we process
We may collect, use, store and transfer different kinds of personal data that you may have provided us with, as grouped below:
Identity - information such as first name, last name, title, and other identifiers
Contact Information - information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication
Financial data - information such as your bank account and payment card details
Transaction data - details about payments or communications to and from you and information about products and services you have purchased from us.
Technical data - internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Marketing data - your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.
We may aggregate anonymous data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity. For example, we may aggregate profile data to assess interest in a product or service. However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy policy.
Data we do not process
We do not collect any special personal information about you. Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data, criminal convictions and offences.
Data requested but not provided
Where we need to collect personal data by law, or under the terms of a contractual agreement, but you fail to provide that data when requested we may have to stop providing the service outlined in the contractual agreement. If so, we will notify you of this at the time.
Bases for data processing
The processing of data is undertaken as defined by one of four bases. Should the basis upon which we process your personal information no longer be relevant, we shall immediately crease data processing. Should the basis upon which we process your personal information change then, if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
Data we process under contractual obligation
When you buy a product or service from us, or otherwise agree to our terms and conditions, a legal contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us in order to, for example, verify your identity for security purposes, sell products to you or provide you with our services. Some of this information may be personal information.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Data we process with your consent
When you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us jo@columbiacreative.co.uk. However, if you do so, you may not be able to use our website or our services further.
Data we process for the purposes of legitimate interests
We may process information on the basis that there is a legitimate interest, either to you or to us, in doing so. This may include record-keeping for the proper and necessary administration of our organisation, responding to unsolicited communication from you, protecting and asserting the legal rights of any party, insuring against or obtaining professional advice that is required to manage organisational risk, or protecting your interests where we believe we have a duty to do so.
Where we process your information on this basis, careful consideration will be applied to: whether the same objective could be achieved through other means; whether processing (or not processing) might cause you harm; whether you would expect us to process your data, and whether you are likely to consider it reasonable to do so.
Data we process to comply with statutory obligation
We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.
Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it. At the point of payment, you are transferred to a secure page on the website of PayPal or Stripe or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
Communicating with us
When you contact us, whether by telephone, through our website, social media or by e-mail, we collect the data you have given to us in order to reply with the information you need. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service and increase the efficiency of our organisation.
Automated data collection and associated data processing
Cookies
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use. We use cookies to: track how you use our website; record whether you have seen specific messages we display on our website; keep you signed in to our website; record your answers to surveys and questionnaires on our site while you complete them; record the conversation thread during a live chat with our support team.
We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose. If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.
Personal identifiers linked to your browsing activity
Data such as your geographical location, your Internet service provider and your IP address may be recorded when requests by your web browser to our servers for web pages and other content on our website are made. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
Disclosure and sharing of your information
Credit reference
We may share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
Data may be processed outside the European Union
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed outside the European Union.
For example, some of the software our website uses may have been developed in the United States of America or in Australia.
We use the following safeguards with respect to data transferred outside the European Union:
· the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union
Control over your information
Your duty to inform us of changes
Please keep us informed if your personal data changes to ensure that the information we hold about you is accurate and current.
Access to your personal information
At any time you may review or update personally identifiable information that we hold about you by contacting our DPO (jo@columbiacreative.co.uk). When processing your request we will inform you of timelines and any potential fees.
Removal of your information
At any time you may request removal of any personally identifiable information we hold on you by contacting our DPO (jo@columbiacreative.co.uk).
Verification of your information
In order to safeguard your information, we shall take reasonable steps to verify your identity before taking any action following request to access, edit or delete personal identifiable information.
Use of site by children
We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian. This policy is relevant to all website users, regardless of age.
Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
How you can complain
If you have a complaint of any sort, please email jo@columbiacreative.co.uk We will always aim to resolve any complaints in good faith via a process of mediation or arbitration.
You also have a right to lodge a complaint with the Information Commissioner's Office (ICO) if you are dissatisfied with how we process your data. This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to discuss your complaint with you before an approach to the ICO is made.
Retention period for personal data
Except where otherwise noted within this privacy policy, your personal data will be held as long as required to: provide you with the services you have requested; comply with other law, including for the period demanded by our tax authorities; support a claim or defence in court.
Compliance with the law
This privacy policy has been compiled with an aim to comply with the law of every legal jurisdiction in which we do business. If you however think it fails to satisfy the law of your jurisdiction, please email our DPO on jo@columbiacreative.co.uk.
Review of this privacy policy
This privacy policy will be updated as required. The terms that apply to you are those that are published on the day you use our website. We advise you to print a copy for your records.